Comprehensive Billing Services

Taconova billing services cover everything from calculating tariffs to issuing statements and collecting payments on your behalf. Taconova can operate some or all aspects of your metering and billing process as a managed service, allowing you to offload administrative burdens and focus on your core operations.

Key components of the billing solution include:

Flexible Billing Options

Both traditional credit billing (post-pay) and pay-as-you-go (prepayment) models are supported, so you can choose the approach that fits your development. Bills can be generated on monthly or quarterly cycles (or custom periods), with clear, transparent invoices that meet all regulatory requirements. For PAYG setups, the system requires residents to top-up in advance, which significantly minimises debt risk by preventing uncontrolled arrears. In fact, pay-as-you-go solutions have been shown to drastically reduce resident debt compared to standard credit billing.

Multiple Payment Methods

To maximise convenience and revenue collection, there are various payment channels for residents. These include direct debit/standing orders, credit/debit card payments (online via the portal or mobile app), bank transfers, and even cheques where needed. The secure payment processing (compliant with FCA regulations for payment services) ensures that funds are collected efficiently and safely, whether the customer is on a credit account or a prepay meter.

Tariff Setting & Validation

The Taconova team can assist with setting up or adjusting tariff structures to suit your scheme’s needs. The team understands that each heat network may have unique tariffs (combining standing charges, energy rates, etc.), and ensures these are configured correctly in the billing system. Meter Data Management is employed to validate all meter readings and calculations before bills go out, giving both you and the end-user confidence in the accuracy of every bill.

Revenue protection & Debt management

We take protecting your income seriously. Therefore, our services include proactive credit control measures to reduce the risk of bad debt and late payments. For credit-billed accounts, payment patterns are monitored to issue timely reminders or involve credit control processes to chase overdue balances. For prepayment accounts, we utilise features like debt recovery rates (a portion of top-up payments can be allocated to repaying any outstanding debt) – ensuring debts are recovered gradually without cutting off essential supply. These strategies, combined with transparent billing, help safeguard your revenue and maintain healthy cash flow. Ultimately, our goal is to offer best value and maximise your cash flow while reducing operating costs.

All billing activities are carried out with full audit trails and robust financial reporting. You’ll have a clear view of amounts billed, collected, and any arrears at all times through the management portal (see next section). This end-to-end billing solution streamlines what can otherwise be a complex process, giving you peace of mind that residents are billed correctly and payments are handled efficiently. Taconova even provides payment collection services for client organisations, taking the administrative load off your team by managing and routing incoming payments to the appropriate accounts.

Contact us today